Edit a User Account

As an Administrator, you can edit specific fields for a user account in the Knowledge Platform, depending on your login authentication.

If your account is authenticated by an external provider (as in, you log in to the Knowledge Platform through your company’s portal), you can edit the Locale field, which controls your date format.

Regardless of your authentication, the remaining fields are read-only. Contact your administrator to edit First Name, Last Name, Email and Permissions.

If your account is authenticated by an internal provider (as in, you log in to the Knowledge Platform through a URL and not by your company’s portal), you can edit all user account fields.

NOTE: Regardless of how Administrators are authenticated, they are unable to update the Receive Email Notifications (default is unchecked) or the Opt-In Usage Information Tracking (default is checked) check boxes. If users want to update these check boxes, they must do it themselves. Refer to Update About Me for more information.