Contact Support

Depending on the product you have installed, you contact either Syniti Support or SAP Support.

Contact Syniti Support

For general information about contacting Syniti Support, refer to the Guide to the Syniti Software Support website article. This article explains how to register in case you are not yet registered, among other things.

The Knowledge Platform software page acts as a hub to point to various resources.

To submit a support request as a Knowledge Platform user:

1. Log in to support.syniti.com.

2. Access the Knowledge Platform software page.

3. Click the Ask a Question link.

You can also submit a generic support request.

Contact SAP Support

Our SAP-partnership (SAP Solution Extension) customers must submit SAP Support tickets through their launchpad website (https://me.sap.com/createIssue/0/overview). This requires an SAP S-User account that is associated with a company that has purchased one of our Solution Extension (SolEx) products.

If your S-User accounts can’t open a ticket for one of our SolEx products, then we recommend you open a ticket for any SAP product and then ask for it to be routed to the SolEx product. SAP handles routings with component codes. This is the full list of SAP component codes for Syniti:

• XX-PART-SYN - A generic Syniti code

• XX-PART-SYN-ADM - SAP Advanced Data Migration by Syniti (ADM, fka DSMA)

• XX-PART-SYN-CLD
  NOTE: This code is used for two products:

  • SAP Advanced Data Migration by Syniti, cloud edition (ADM Cloud)

  • SAP Advanced Data Migration and Management by Syniti (ADMM Cloud)

• XX-PART-SYN-ADM-SRV - Server host requests for ADM Cloud & ADMM Cloud

• XX-PART-SYN-ISA - SAP Information Steward Accelerator by Syniti (ISA)

We drilled through their “Contact the Customer Interaction Center (CIC)” link on that page and found the following resources that might help resolve any issue with the SAP support:

• https://support.sap.com/en/contact-us/phone.html

• https://go.support.sap.com/contactus/#/chat

• https://me.sap.com/app/contactusmail