How to Use Syniti Knowledge Platform Help

Assistance in the Syniti Knowledge Platform is provided at three levels: field level, page level, and online help. Syniti wants to provide information where and when it’s required, using the appropriate level of detail and making it easy to access.

Field Help

Hover over a help icon to view the help for that field.

Field help gives you the clarity you need to complete immediate tasks on a page without having to click away or read too much.

Note

Fields that are self explanatory or assumed to be known by the user do not have field-level help.

Page Help

Page-level help provides context, detailed steps, and conceptual background related to the displayed page.

Click the Page help icon to access page-level help.

Online Help

This help system included with the Knowledge Platform contains topics that describe:

• Tasks that users perform using the components and solutions

• Tasks and processes that the components perform

• Technical configuration and other tasks must be completed before users can work on each component

Navigate Online Help

Once the online help opens, a Welcome topic displays. To return to this page at any time in your session, click the Syniti logo in the top left corner of the page.

To find a specific topic in this help system, use the search bar.

Print

To print a topic, click the Print icon on the toolbar.

Footer Links

The following elements are available in the footer of every topic:

• Links to Syniti's Terms of Use, Trademarks and Privacy Policy

• Links to Contact Support, Access the Product Ideas Portal, and Request Product Training

• A link to the Knowledge Base

Feedback

You can suggest feedback about the online help content for the current topic using the feedback buttons at the bottom of each topic.

• If you like the information for the current topic, click Yes and include a comment to let us know what you liked about our online help content using the feedback form.

• If you come across a topic that has inaccurate content, broken links, or needs more explanation on a section, click No and complete the following steps in the feedback form:

  1. Select the Quick Feedback check boxes as required to mention the type of feedback.

  2. In the Comment field, enter a comment to specify which section needs improvement or updates.

  3. If you want to receive a notification when this article is updated, click the Notify Me About Change check box and enter your email ID.

  4. Click Send to submit the feedback.

Important

Syniti recommends to enter a comment for each feedback as it allow us to understand what you like about our content and what needs improvement. Your detailed feedback enables us to provide improved user experiences through our comprehensive online help.