The Syniti Status Page displays information pertinent to your Syniti cloud environment. In addition to showing your environment’s overall uptime, this page is also used to communicate incident information, scheduled infrastructure maintenance events, and SKP upgrade notifications.
Once you have received the link for your customized Syniti Status Page, you can use the tabs at the top of the page to:
view the status of the environment
review reported incidents
view a list of all active announcements
view a list of any scheduled maintenance events
subscribe to event notifications
Subscribe to Event Notifications
You can sign up for event notifications after you receive the link for your Syniti Status Page. To sign up for event notifications:
Click on the Subscribe tab on the top navigation bar.
On the Subscribe page, enter your email address.
To receive notifications for all announcements, incidents, and scheduled maintenance events, leave the Subscribe to All Event Types checkbox selected.
Or
To specify which event types you would like to receive notifications for, deselect the Subscribe to All Event Types checkbox. Then, select the event types you would like to subscribe to from the list box.
Note
Refer to the FAQ section below for more information on event type notifications.
Click the Subscribe button.
Confirm your subscription with the confirmation email sent to the email address in Step 2 above.
Following this process adds you to Syniti’s Cloud Operations notification list.
Understanding Scheduled Maintenance Events
Maintenance windows are standardized to allow Syniti to offer a robust and secure cloud environment, bringing you the latest application enhancements as soon as they are available and maximizing your organization’s ability to plan for maintenance to minimize disruptions.
While we understand maintenance windows can occasionally be inconvenient, they play an essential role in cybersecurity programs, providing the ability to apply security updates at the earliest opportunity. The PDF below explains maintenance window processes in more detail, including a detailed summary of the pre-window notification events.
FAQ
When are infrastructure maintenance windows scheduled to occur?
Infrastructure maintenance windows occur on the 2nd and 4th Tuesday of each month, starting at 11PM according to the following regional time zones:
US/CA Window – 11pm-3am EST/EDT (UTC-5/UTC-4)
EMEA Window – 11pm-3am CEST/CET (UTC+2/UTC+1)
APJ Window – 11pm-3am AEST (UTC+10/UTC+11)
When are application maintenance windows scheduled to occur?
All application maintenance windows occur on either the 1st or 3rd Tuesday of each month, according to the preferences of your organization. These begin at 11pm according to the following regional time zones:
US/CA Window – 11pm-3am EST/EDT (UTC-5/UTC-4)
EMEA Window – 11pm-3am CEST/CET (UTC+2/UTC+1)
APJ Window – 11pm-3am AEST (UTC+10/UTC+11)
How do I select or change my maintenance window?
Send an email to cloud.maintenance@syniti.com to request an adjustment to your maintenance window.
How do I opt out of a specific maintenance window?
Send an email to cloud.maintenance@syniti.com. While we try to honor all requests for opting out of maintenance windows, this is not always possible depending on the nature of the maintenance being performed. When opting out of infrastructure maintenance windows, remember to include acknowledgement of the Hold Harmless clause described on page 2 of the Cloud Operations Monthly Maintenance Process PDF above.
What types of communications are included in each event type?
The following are examples of communications for each event type:
Incident – used to notify customers of unscheduled downtime events
Scheduled Event – used to notify customers of scheduled application and infrastructure maintenance events
Announcement – used to notify customers of important concerns and to communicate to hybrid customers of new releases available for download